Privacy Policy

Who we are

This website, www.starcomm.ca, is run by Starcomm Technologies, 5483 Hurst Court, Mississauga, ON L5V 2J7. This policy covers the website only. Work we do for clients, including any access to their systems and patient records, is covered by our agreements with those clients.

What you send us through forms

When you fill in a form on this site (contact, support ticket, fee guide update, referral, client forms or a guide request), we receive what you type: usually your name, email address, phone number, company or practice name and your message, plus any files or screenshots you attach to a ticket.

We use it to answer you, provide the service you asked for and follow up about it. We don't sell it or share it for anyone else's marketing.

A form is delivered to our team by email, and a copy is saved in our private leads inbox so that requests aren't missed. Along with the form we record how you found the site (for example a Google search or an ad) and the pages you viewed before sending it. To limit spam, a scrambled (hashed) form of your internet address is kept with the form, not the address itself. Please don't put patient information or passwords in a form.

What the site records when you visit

• Our own visit counter. It counts page views, time on page, the site you came from, your device type, browser and screen size, taps on our phone number or email, downloads, and whether a form was started or sent (never what was typed until you send it). It also notes your approximate city, looked up from your internet address. It uses no cookies and doesn't keep the address itself. Your browser keeps a random visitor ID for up to 13 months so that return visits can be recognized. Visit records are deleted after 25 months.
• Google Analytics. Google's analytics service uses cookies to measure how the site is used.
• Live chat. The chat window is provided by Tawk.to. If you use it, your messages pass through their service.
• Embedded content. Videos (Vimeo and YouTube), maps (Google Maps) and fonts (Google Fonts) are loaded from those companies, which receive your IP address when your browser requests them.

You can block cookies in your browser settings and the site will still work.

Where it's kept, including the United States, and for how long

Starcomm is a Canadian company, but some of the services we rely on to run this website and our business store data in the United States. They include Microsoft (our email and office software), Google (website analytics), the cloud hosting company that runs our leads inbox and visit counter, and the tools we use to manage support tickets and client records. So some of what you send us is stored outside Canada.

We use these services only to receive and answer your requests, provide and bill for our services, keep our business records and understand how the site is used. We don't let them use your information for their own marketing. While information is in the United States it is subject to the laws of that country, and may be available to its courts and law enforcement. Access on our side is limited to Starcomm staff who need it.

We keep what you send for as long as we need it to respond to you and for our ordinary business records, and we delete it when you ask us to, unless the law requires us to keep it.

Your choices

You can ask to see the personal information we hold about you, have it corrected or have it deleted. We answer these requests as required by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Contact us about privacy

Email info@starcomm.ca, call 905-816-9797 or write to Starcomm Technologies, 5483 Hurst Court, Mississauga, ON L5V 2J7. If we change this policy, the new version will be posted on this page with a new date.