ABELDent Support for Ontario Dental Offices
Starcomm Technologies is an IT company in Mississauga that knows ABELDent. We look after the computers, network, security and backups your ABELDent practice runs on.
An IT partner that already knows ABELDent
ABELDent is made in Ontario and runs in dental offices across the province, so it's one of the systems we see most. Starcomm is listed on ABELDent's own IT Vendors page, and our technicians have experience setting up, troubleshooting and maintaining it.
That matters on a busy morning. A general IT company has to learn what ABELDent needs while your front desk waits. We already know how the workstations reach the server, where the data lives and what has to be backed up, so we go straight to the problem.
What we do for ABELDent offices
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New installations and office build-outs
Cabling, server, front-desk and operatory computers, screens and phones, ready and tested before ABELDent is installed and before your first patient arrives.
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Server replacements and upgrades
When the server is due, we plan the move with ABELDent's support team, do it while the office is closed, and reconnect every workstation, printer and imaging device.
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Local server or cloud
Whether you run ABELDent on a server in your office or use its cloud version, the office still needs a fast, secure network, reliable internet and well-kept computers. We handle both setups.
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Imaging integration
Sensors, intraoral cameras, panoramic and CBCT units from Dexis, Carestream, Schick, Planmeca, Sidexis and Vatech, connected so images open from the patient's record.
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Backup and disaster recovery
A local backup for quick restores plus an encrypted copy in a Canadian cloud, checked so that your ABELDent data and images can actually be recovered. See dental office backup.
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Security for patient records
Firewalls, ransomware protection, secure remote access and staff accounts set up with PHIPA and PIPEDA in mind. See cybersecurity for dental offices.
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Fee guide updates
Our technicians load the new fee guide into your practice software each year. Request a fee guide update.
ABELDent support or IT support: who do you call?
Call ABELDent for questions about the program itself: how to do something in the software, billing, claims or training. Call Starcomm when a computer won't start, a workstation can't connect, the network or internet is down, something is slow, a printer or sensor stops working, or you're worried about a backup or a suspicious email.
Not sure which it is? Call us at 905-816-9797. If the problem turns out to be inside the software, we'll work with ABELDent's support team directly so you only have to explain it once.
Fast help, remote or onsite
We respond to support requests within 5 minutes or less. Most problems are fixed in a remote support session, and when a visit is needed we come to offices in Mississauga, Toronto, Brampton, Oakville, Burlington and the rest of the GTA. We're open Monday to Friday 8 am to 8 pm and Saturday 10 am to 4 pm.
Pay as you go at $120 per technician hour, or choose managed IT services for a predictable flat monthly fee with monitoring and maintenance included. See pricing.
ABELDent support questions
Which IT companies support ABELDent in Ontario?
Starcomm Technologies in Mississauga supports ABELDent offices across the Greater Toronto Area and is listed on ABELDent's IT Vendors page. We handle servers, networks, workstations, imaging devices, security and backups. Call 905-816-9797.
Can you set up the IT for a new ABELDent office?
Yes. We manage the full technology build-out for new dental offices: network cabling, the server, operatory computers and screens, phones and backups, tested before opening day. We can quote a fixed price for the project.
Do you support other dental software as well?
Yes. Besides ABELDent we support Dentrix, Eaglesoft, Tracker, ClearDent, Open Dental, Curve Dental and Paradigm, along with imaging systems such as Dexis, Carestream, Schick, Planmeca, Sidexis and Vatech.
How quickly can I get help when ABELDent is down?
We respond within 5 minutes or less during business hours, Monday to Friday 8 am to 8 pm and Saturday 10 am to 4 pm. A technician connects remotely first, and comes onsite if the problem needs it.
Running ABELDent? Let's talk.
Tell us about your practice and what's getting in the way. See everything we do for clinics on our dental IT support page.