Dentrix Support for Dental Offices
IT support for practices that run on Dentrix, in Mississauga, Toronto and across the GTA: the server, the network, the workstations and the imaging devices Dentrix depends on.
When Dentrix is slow or won't open, the cause is usually IT
Dentrix is only as reliable as the computers and network under it. A workstation that can't find the server, a schedule that takes a minute to load, a sensor that stopped handing images to the chart, a backup nobody has checked: these are IT problems, and they stop a practice just as surely as a software bug.
Starcomm Technologies has supported dental offices from Mississauga since 1999, and Dentrix is one of the practice management systems our technicians know well. We look after everything around the software so your team can open a chart and get on with the day.
What our Dentrix support covers
Server and database
Sizing and installing the server that holds your Dentrix data, moving Dentrix to a new server when the old one is due, and keeping Windows, storage and services healthy so the database stays fast.
Workstations and operatories
Setting up Dentrix on new front-desk and operatory computers, fixing workstations that can't connect, and sorting out printers, label printers, scanners and card readers.
Imaging that talks to the chart
Connecting your imaging software and devices (Dexis, Carestream, Schick, Planmeca, Sidexis, Vatech) to Dentrix so X-rays and intraoral photos open from the patient's chart in every operatory.
Backups you can restore
Backing up the Dentrix database and your images to local storage and to an encrypted Canadian cloud copy, and checking that the backups actually restore. See dental office backup.
Security and privacy
Firewalls, ransomware protection, secure remote access and user accounts set up with PHIPA and PIPEDA in mind, because Dentrix holds your patients' health records. See cybersecurity for dental offices.
Updates and fee guides
Planning Dentrix and Windows updates for a time that doesn't interrupt patients, and loading the yearly fee guide. You can request a fee guide update online.
We work with Dentrix's own support team
Dentrix has its own support line for questions about how the program works: features, billing, claims and training. We don't replace it. Our job is the technology Dentrix runs on, and telling the two apart quickly.
When a problem sits between the software and your network, we get on the phone with the vendor's technician, speak their language and stay on the call until it's fixed, so your office manager isn't passed back and forth between two companies.
Moving to Dentrix, or opening a new office
If you're switching to Dentrix or building a new practice, we prepare the office before install day: network cabling, the server, operatory computers and screens, phones and backups, all tested before your first patient. Ask for a fixed-price quote so you know the cost up front.
How to get help
Call 905-816-9797. We respond within 5 minutes or less, and most Dentrix-related problems are fixed through a remote support session without waiting for a visit. When the job needs hands, a technician comes to your office in Mississauga, Toronto, Brampton, Oakville, Burlington or elsewhere in the GTA.
Support is $120 per technician hour, or a predictable flat monthly fee with managed IT services. See pricing.
Dentrix support questions
Who provides Dentrix support in Mississauga and Toronto?
Starcomm Technologies, a dental IT company in Mississauga, supports the servers, networks, workstations, imaging devices and backups that Dentrix runs on for dental offices across Mississauga, Toronto and the GTA. Call 905-816-9797.
Why is Dentrix running slowly?
Common causes are an aging server, a slow or unreliable network connection between the workstation and the server, low disk space, or security software scanning the Dentrix data. A technician can usually find the cause in a remote session.
Can you move Dentrix to a new server?
Yes. We set up the new server, coordinate the move with Dentrix support, reconnect every workstation and imaging device, and confirm the backups are running before we call it done. The work is planned for a time when the office is closed.
Do you replace Dentrix's own support?
No. Dentrix support answers questions about using the software. Starcomm looks after the computers, network, security and backups around it, and works with Dentrix support directly when a problem involves both.
Running Dentrix? Let's talk.
Tell us about your practice and we'll show you how we keep Dentrix offices running. Other software? See all the systems we support on our dental IT support page.